As Sales Manager, my commitment to all customers is to serve them with honesty, respect and integrity. I have been working in the mortgage lending industry for 28 years. Through the years of bull and bear markets, I have learned that interest rates always are changing, but one thing must remain at the peak of Mount Everest, that is, the constant communication with my customers. In every loan transactions, I make sure my customers are fully communicated of the status of their loan in each stage of the process. Any question or issue arises, I am personally involved and committed to answer or resolve it with my processing team. I take pride of what I do, because I care for my customers.